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Account Information
Billing Procedures
As a
member of Fayette Electric Cooperative, you will be billed monthly
for the electricity you use. Your account will be considered
delinquent if payment of your bill is not received within 16 days
after the date of issuance of the bill unless otherwise stated. The
due date is
shown on the top and bottom left portion of your bill as well as being
itemized at the end of each account. If payment is not
received by that time, a $10.00 or 5% penalty (whichever is greater) will be assessed and you will
receive a delinquent notice. This notice will designate the amount due
as well as the date on which the service is subject to disconnection.
If the bill remains unpaid, service will be disconnected. FEC
personnel having to make a trip to the property will result in
additional charges added to your bill. Service disconnected for
non-payment will also be charged a collection fee, reconnection fee, a
deposit and final billing up to the date of disconnect. If special
circumstances prevent prompt payment, please contact the FEC office as
soon as possible before the first due date. Every reasonable effort
will be made to arrange a payment schedule.
Please remember, failure to receive a bill
does not exempt members from responsibility to make timely payments. If you
fail to receive a bill you should contact our office and a duplicate bill
will be prepared.
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Meter Readings
Fayette Electric Cooperative currently
uses a real-time Two-Way Automatic Communication System (TWACS®) to read
member’s meters. Meters are read on or about the 25th of the
previous month so that data can be downloaded for members’ utility bills to be
printed, mailed and received by the first day of month. Utilization of the
automatic reading system allows members to be billed for their electric
consumption from the previous month. The TWACS® system also helps FEC
personnel resolve problems that members have with billing issues or blinks
that they may be experiencing.
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Delinquent Notices and Bills
Delinquent notices are sent to members whose payment has not
been received by the due date. Members are allowed 10 days from the date
of the delinquent notice to pay the electric bill or the account becomes subject to
disconnect.
If the delinquent bill remains unpaid, a trip will be made
to the member’s location to collect the unpaid amount. At that time a
collection fee will be collected. In the event payment is not collected
at that time, service may be disconnected.
If disconnected, members will have to pay the collection
fee, a reconnect fee and the entire bill must be paid up to the date of
disconnect. The fees for reconnecting service vary depending upon the
date and time associated with the reconnection.
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