|
Home
General Information Account Information Payment Options Fees & Charges New Account Info Miscellaneous Forms Products & Services Electrical Wiring Info Misc Power Problems Community Programs News & Events FAQ Resource Links Outages & Emergency Information
| |
Miscellaneous Power Problems
Despite popular belief, Fayette Electric Cooperative, Inc. does not have
an automatic system that notifies us when you are experiencing electrical
problems. After a problem is reported, we send personnel out to check our power
line devices and/or install indicators to help locate the problem. So please, call
in any problem you may be experiencing.
REPORTING AN OUTAGE
We apologize for these inconveniences, but we have personnel On Call 24 hours a
day to restore your electricity as soon as possible. Please follow the
procedures below to help expedite the restoration of your service.
-
First check your breakers, many times a tripped breaker is the only
problem. Be sure to trip the breaker OFF and back ON. Sometimes the outside
indicator does not show the true position of the breaker, and this will reset
it.
-
Please obtain and have the following information available before calling. The name
of the person or persons that are out of service (exactly as it appears on the
bill). If you have more than one location connected under the same name, be
prepared to give the designation of that location as shown on the bill. If you
are unsure of the name, give the meter number. You will find your meter
number, a 4 or 7 digit number, on a silver tag located on the front of your
meter. It is very crucial that we have accurate information to insure
our crews are dispatched to the correct location.
-
Call Fayette Electric at 979-968-3181
or 1-800-874-8290 anytime day or night and
your call will be forwarded to the proper personnel.
-
Give the name and telephone number of person calling and name and
telephone number
of person out of service, if it is different from the person calling. Be sure
to include the telephone number(s) where you can be reached.
-
Give the time the power interruption occurred and the urgency you need the service
restored. (Example: camp house, weekend home, or water well may not be as
urgent as a residence)
-
Also give any additional information you may have that could help expedite
the restoration of your service.
Tip: Be sure to have at least one regular corded
telephone in your house. During a power outage, cordless telephones do
NOT work because of the lack of electricity needed to power them.
back to top of page
BLINKING LIGHTS
Fayette Electric’s description of blinking lights is when power goes off
momentarily and then returns back to normal. This can occur from once a day to several times
a day for several days. Please do not confuse this to the
normal function of our line reclosers operating (blinking) during a storm, where the
recloser is trying to clear a fault and automatically restore your electric
service.
-
Please note the times, dates and the weather conditions when the blinking
occurs. This could help us determine the source of the problem.
-
Please obtain and have the following information available before calling.
The name of the person or persons that are experiencing the problem (exactly
as it appears on the bill). If you have more than one location connected under the same name, be
prepared to give the designation of that location as shown on the bill. If you
are unsure of the name, give the meter number. You will find your meter
number, a 4 or 7 digit number, on a silver tag located on the front of your
meter. It is very crucial that we have accurate information to insure
our crews are dispatched to the correct location.
-
Call Fayette Electric at 979-968-3181
or 1-800-874-8290 to report the problems
you are experiencing.
-
Give the name and telephone number of person calling and name and
telephone number
of person experiencing the problem, if it is different from the person
calling. Be sure to include the telephone number(s) where you can be reached.
-
Give the time, dates and conditions when the blinking has occured.
back to top of page
TREE TRIMMING OR RIGHT OF WAY CLEARING
Tree trimming and right of way (ROW) clearing are very important and help
limit the power interruptions to our consumers/members. Please call in any
locations that you might think could cause problems.
-
Be prepared to give the location and types of the trees that need
attention, and if they need to be trimmed or removed.
-
Please obtain and have the following information available before calling.
The name of the person or persons where the trees or ROW is that need
attention (exactly as it appears on the bill). If you have more than one location connected under the same name, be
prepared to give the designation of that location as shown on the bill. If you
are unsure of the name, give the meter number. You will find your meter
number, a 4 or 7 digit number, on a silver tag located on the front of your
meter. It is very crucial that we have accurate information to insure
our crews are dispatched to the correct location.
-
Call Fayette Electric at 979-968-3181
or 1-800-874-8290 and give the location
and types of the trees that need attention, and if they need to be trimmed or
removed.
-
Give the name and telephone number of person calling and name and
telephone number where the trees or ROW are located that need attention, if it is different from the person
calling. Be sure to include the telephone number(s) where you can be reached.
back to top of page
CLEARANCE OR SERVICE UP-GRADE
A clearance is when Fayette Electric
turns the electricity off to allow someone to make changes or repairs to the
member’s/consumer’s electrical wiring. This is when an electrician needs
to perform work at
a place where there is no way of turning the power off to do the work safely.
-
Discuss what type of work you are planning and who will be doing the work.
If you are not sure of the requirements to perform these tasks, contact
Fayette Electric's Member Service/Engineering Department and they will be happy to assist you to avoid any
problems.
-
Please obtain and have the following information available before calling.
The name of the person where the work is to be done (exactly as it appears on
the bill). If you have more than one location connected under the same name, be
prepared to give the designation of that location as shown on the bill. If you
are unsure of the name, give the meter number. You will find your meter
number, a 4 or 7 digit number, on a silver tag located on the front of your
meter. It is very crucial that we have accurate information to insure
our crews are dispatched to the correct location.
-
Call Fayette Electric at 979-968-3181
or 1-800-874-8290 and give a detailed
description of the type of work that is going to be done at that location.
-
Give the name and telephone number of person calling and name and
telephone number
where the work is to be done, if it is different from the person
calling. Be sure to include the telephone number(s) where you can be reached.
-
Give the name and telephone number of the electrician or the person that will
be doing the work for you.
-
Set up a commitment date with Fayette Electric's Operations Department, to
schedule the clearance to
make the necessary changes.
back to top of page
|